At the heart of our corporate methodology is the certainty that every customer relationship is unique. While every process is customized for each customer, our methodology embodies a set of core principles. Whether you need a readymade carton or a complex custom made solution, the consulting process starts with a thorough understanding of the customer's objectives. Requirements are defined, environmental interests considered, and deadlines and costs determined to ensure a clear understanding of the issues involved. Custom orders are headed on to the Art and Design and Research and Development (R&D) departments, which provide a complete design solution based on customer needs.
Product realization requires interaction with one or more of the product business units - paper/board, corruwal, carton, or flexible. Inputs for the manufacturing process come from our paper and board mills.
Service after the Sale
Our service does not end once the contract has been signed: our Customer Services Department (CSD) follows new orders from pre-press up to final delivery to make sure our product exceeds your expectations. CSD arranges development activities and provides comprehensive technical and after-sales support to customers. Customer complaints are followed by proper feedback and management reporting. With these activities, our customers are given due attention and the essential quick response all the time.
To strengthen our supply chain, we provide VMI (Vendor Managed Inventory) facility to our key customers. We maintain stocks ourselves and deliver on short notice according to customer requirements.